Since the IT Sector is facing many business complexities with the accelerating advancement of latest technologies, it is high time to break the traditional rules to move to the next level to drive better results with IT service Management (ITSM) that with its best practices that helped both large global companies and medium and start-up enterprises to understand their customer’s need. This practice has made its presence felt with its strategic approach to deliver, design and manage the business's ways and thus, proficiently improving internal processes of the organisations to move forward. By providing excellent services to the customers, it adds more value and enhances overall functioning of the organisation.
Many organisations understand that IT service management can do wonders for their business growth but they haven’t completely analysed the real functions of ITSM. Adding a Service desk to their organisation can’t help them to take the best advantage of ITSM. In Information Technology Infrastructure Library, ITIL- which is a set of books created by the British Government to describe the best practices in IT sector, it is mentioned that implementing ITSM in business functioning means delivery and support of IT services according to the organisation’s requirements. To understand the real functions of ITSM, initially you have to look for the services that ITSM manages including technical, organisational, hosting services, email services and application management services. Service management is the keystone of your IT organisation that controls monitoring, planning, coordinating, and reporting service quality operations for an organisation. By taking the responsibility of delivery processes like security, capacity, availability and production operation management and support process like problem management and configuration management, it establishes a working base for an IT organisation. How to begin with IT service management:
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